At firstchoice kidswear, we strive to provide the best shopping experience for our customers. Please read our policy carefully before placing an order.

To initiate returns, please contact us through WhatsApp on 7990632637.

1. Return Eligibility

Return requests must be raised within 7 days from the date of delivery.

Defective, damaged, or incorrect products must be reported within 48 hours of delivery.

Products must be unused, unwashed, and returned with original tags and packaging intact.

Clear images of the product and packaging must be shared while raising a return request.

Products purchased at a discount of 30% or more are not eligible for return or refund.

Returns and refunds are not accepted for international orders.

2. Wallet Credit Policy

Eligible returns and cancellations will be processed in the form of firstchoice Wallet Credits unless otherwise specified under this policy.

Wallet credits can be used for future purchases on the official firstchoice website.

Wallet credits are valid for 1 year from the date of issue.

Wallet credits cannot be transferred to bank accounts or converted into cash.

3. Prepaid Order Cancellation & Return Policy

Scenario Applicable Deduction Resolution

Cancellation requested more than 24 hours before dispatch Applicable gateway charges only Remaining amount credited to firstchoice Wallet

Cancellation requested within 24 hours before dispatch Applicable gateway charges + ?99 processing charges Remaining amount credited to firstchoice Wallet

Cancellation requested after dispatch / in transit Applicable gateway charges + ?149 shipping charges Remaining amount credited to firstchoice Wallet after return processing

Delivered order return request Applicable gateway charges + shipping charges Remaining amount credited to firstchoice Wallet

Defective / damaged / wrong product No standard deduction applicable after verification Customer may choose wallet credit or refund to original payment source

4. Cash on Delivery (COD) Policy

COD orders require a ?50 advance confirmation payment through the payment gateway integrated on the website.

A WhatsApp confirmation message will be sent after order placement for COD verification.

The ?50 advance amount will not be adjusted against the final COD payable amount. It is a Non-Refundable Amount

Scenario Applicable Deduction Resolution

Cancellation requested before dispatch ?50 COD confirmation amount forfeited No refund applicable

Cancellation requested within 24 hours before dispatch ?50 COD confirmation amount forfeited No refund applicable

Order refused at delivery / marked as RTO ?50 COD confirmation amount forfeited No refund applicable

Cancellation requested after dispatch / in transit Cancellation not permitted Customer may raise return request after delivery if eligible

Delivered order return request Applicable gateway charges, if any, + ?150 shipping/handling charges Remaining amount credited to firstchoice Wallet

Defective / damaged / wrong product No standard deduction applicable after verification Customer may choose wallet credit or refund after verification

Important: Cancellation requests are not permitted once the order has been delivered. You can still apply for return as specified. 

5. Non-Returnable Items

Products purchased at a discount of 30% or above.

Used, washed, altered, or damaged products.

Products without original tags or packaging.

Customized or personalized products.

Accessories, gift cards, and selected hygiene-sensitive products.

6. Loyalty Points & Wallet Credits

Loyalty points are credited only for successfully retained products.

In case of partial returns, loyalty points applicable to the returned items will not be credited.

firstchoice reserves the right to reverse wallet credits or loyalty points in case of policy misuse.

7. Fraud Prevention & Policy Abuse

Customers initiating 3 or more return requests within a period of 6 months may be flagged for policy review.

firstchoice reserves the right to restrict returns, wallet credits, COD availability, or account access in cases of suspected misuse, excessive returns, fraudulent activity, or policy abuse.

8. General Instructions

Please ensure that the product is securely packed before handing it over for return pickup.

firstchoice reserves the right to reject returns that do not meet the conditions mentioned in this policy.

Products received in damaged condition, without original packaging, or without tags may not qualify for wallet credit or refund.

Customers are requested to share accurate order details and supporting images while raising a return request.

Return requests once approved cannot be modified or reversed.

Wallet credits issued by firstchoice are redeemable only on purchases made through the official firstchoice website.

Shipping timelines for wallet credits or refunds may vary depending on verification and operational processing timelines.

firstchoice reserves the right to update, modify, or withdraw this policy at any time without prior notice.

 9. Customer Support

For return or cancellation requests, please contact our customer support team on WhatsApp at 7990632637 with your Order ID and relevant product images. You can also reach out to us via mail at firstchoicesurat17@gmail.com